How does DermPRO charge for their services?
You pay a one-time setup fee for your custom, state-of-the-art store, then a monthly fee that covers ongoing hosting, maintenance, support, and upgrades. If purchasing any plan but our Basic Plan, your monthly fees will cover marketing and promotions as well. We do not charge transaction fees.
Can you explain what I get for the monthly fee?
After your site is built there are many ongoing hard costs absorbed by DermPRO including hosting, SSL security certificates, PCI compliance certification renewed quarterly, performance monitoring, software costs, and a merchant banking account provided by our partner BluePay. In addition to these infrastructure costs, DermPRO provides ongoing services including feature upgrades, support, and ongoing maintenance of the catalog, plus e-mail promotions and on-line promotions if you have any plan other than the Basic Plan. We continually work with you to ensure optimal success of your store. All these services are included at a single monthly fee.
How long is my contract with DermPRO?
Your initial contract term is 1 year. You may cancel at any time after that with a 90-day cancellation notice. For example, if you wanted to cancel at the end of your first year, you would notify us by your 9th month of service.
How much would it cost to build a comparable solution if I did it myself?
Your cost would be significantly higher when you consider the cost to build a
comparable store and perform the ongoing monthly services. When you
take into consideration the design and content of the site, the state-of-the-art
ecommerce features, the loyalty program, the aesthetics-specific features, the promotions
and merchandising, the custom email template and emails, you can expect to spend $40,000
to $50,000 on the store build itself and then thousands more monthly on ongoing services and maintenance.
If I purchase a plan and I want to add more items to it later, can I upgrade my plan?
Yes. If you find that your plan is too small and would like to expand your store, or you purchased a Basic Plan and find that you want to start having us do promotions and marketing, you may upgrade. We will charge you the incremental difference between your current plan and the new plan.