SERVICES

SUPPORT & CUSTOMER SUCCESS

Shop Manager Ecommerce Management Software

Shop Manager is an application that allows our customers unprecedented control of their online store, providing self-service access to price changes and many other edits.

Shop Manager allows our customers to browse a library of 1,000s of promotions for the most popular aesthetic treatments, services and products, categorized by manufacturer brand, allowing our customers to build a marketing calendar for online specials, events, holiday sales and gift cards. Whether you want to run a last-minute flash sale or a month-long special, Shop Manager provides the access for scheduling promotions as soon as the next day.

Reporting & Analytics

Collecting and analyzing data generated by your online store and merchandising activies enables you to improve sales performance, increase ROI, and make better decisions about marketing strategies for your practice and your online store.

DermPRO makes it easy for you to access reports on your store activity, promotions results, email effectiveness and more, helping you understand how best to leverage your store to complement your marketing efforts and increase revenues.

Ongoing Upgrades And Development

Whether it is a new ecommerce feature, performance enhancement, security upgrade, or updating manufacturer content on your store, DermPRO makes continual improvements to our platform and our customers' stores.

DermPRO is your partner to keep your store performing at the highest level.

HIPAA COMPLIANCE AND PCI COMPLIANCE

As part of our commitment to provide services in the aesthetics field, DermPRO is HIPAA compliant, adhering to the highest standards in protection of personal health information.

As part of the Terms of Service, DermPRO executes a Business Associates Agreement (“BAA”) with each client to ensure that our customers understand that we adhere to ongoing employee training, ongoing PCI compliance, web application firewalls with geo-blocking, data-encryption, user access controls to sensitive customer data as well as using a token system for accessing credit card information.

Brand Compliance

We help you ensure that your online store complies with your manufacturer agreements, whether it be hiding pricing for not-logged-in shoppers, price minimums, or other requirements.

DermPRO maintains all content in your online store for the life of the store. A majority of the product and treatment content in your store comes directly from manufacturer, and is not only kept up to date but also adheres to the branding guidelines of manufacturers you carry, including for new products, manufacturer giveaways or promotions.

ONGOING CONSULTATION

As a service-based company, DermPRO aims to be a valued partner to your business, providing support and merchandising services that help you leverage your online store to increase patient engagement and reach your revenue goals.

Our consultative approach incorporates periodic Customer Success Checkpoints where we make suggestions to help our customers drive results.