Holiday Shopping Report 2020

Holiday 2020 Online Shopping Results DermPRO

Holiday Shopping 2020 Infographic Online Revenues for Aesthetics Practices

Aesthetics practices’ online revenues swelled during the pandemic-affected 2020 Cyber Weekend and Holiday Season

In a year like no other, 2020 holiday season revenues surged beyond expectations, the pandemic prompting online sales levels that eclipsed predictions and broke many records. Aesthetics practices with DermPRO-hosted online stores reflected this trend, with average holiday season revenues higher than they’ve ever been.

According to Gartner, “The 2020 holiday season… saw a shakeup of traditional shopping behavior.” Adobe Analytics analyzed 1 trillion US retail sites and found that US online sales during November and December increased 32.2% year-over-year, totaling a record $188.2 billion. SAP Customer Experience provided insights into what they described as “a massive surge in online sales,” pointing to the pandemic, earlier deals in November, increased mobile purchasing, and higher Average Order Values as contributing factors.

The Aesthetics Shopping Report from DermPRO

While the national retail data is meaningful, our focus is on the impact of ecommerce and the holiday shopping phenomenon on dermatologists, cosmetic surgeons, and other aesthetics providers. With 8 years as the top ecommerce provider for aesthetics practices—hosting stores for hundreds of dermatology and plastic surgery practices and medical spas in 43 states—DermPRO is uniquely positioned with insights into what’s happening in online sales in the aesthetics industry. Our second annual Holiday Shopping Report and Infographic offers a rare view into real results from real aesthetics practices.

Analyzing data from all of the online stores hosted by DermPRO, this year we looked at data for three primary periods: Cyber Weekend—Black Friday (November 27th) through Cyber Monday (November 30th), Cyber Week (November 27th thru December 4th), and the entire holiday shopping period covering all of November and December. As our second year publishing this report, we have the added insight of comparing the 2020 results to those of 2019.

Average Online Holiday Revenue for Aesthetics Stores 2020

The top story this year in aesthetics ecommerce? Higher ecommerce revenues, higher average order values, and higher purchase conversions than ever before. The average holiday season revenues of the top 30 stores was $143.4k, which is 440% higher than the top 30 stores averaged in 2019.

Higher Revenues Across a Broad Spectrum of Aesthetics Practices

While some may be inclined to believe that flourishing online aesthetics revenues may be attributed to a few successful practices, we expanded our data this year to look at a greater number of stores. When we saw that average holiday revenues for the top 50 stores in 2020 were almost twice what the top 20 stores averaged in 2019, we knew the growth was broadly applicable, and not isolated to a few smart and thriving businesses.

In fact, during each period that we analyzed—Cyber Weekend, Cyber Week, and the entire Holiday Season—a different practice topped the numbers for each. The top revenue-producing practices were highly diverse, ranging from newly-opened stores to stores we’ve been hosting for many years, from medical spas to dermatologists to cosmetic surgeons, and geographically spread across the country.

Highest Online Holiday Revenues 2020

These high-performing stores drove very healthy highs, but they were not the highest single-store revenues we’ve seen. In fact, the highest single revenue-producing store during Cyber Weekend in 2019 brought in more than the highest single store for Cyber Weekend 2020. In other words, the tremendous growth in the average revenues of top stores was due to many more stores selling more, and not due to a few stores going over the top.

Following the Trends

Higher AOVs

Aesthetics stores followed many of the same trends that were identified in the national landscape. In step with SAP‘s data referenced above, the Average Order Values (AOVs) during Cyber Weekend and Cyber Week eclipsed those of 2019, with all DermPRO stores averaging $522 for Cyber Weekend, and $413 for Cyber Week. That’s 47% higher than the AOVs of 2019. Further, the top 30 stores in 2020 had significantly higher AOVs, coming in at $741 for Cyber Weekend and $585 for Cyber Week. These high AOVs were driven by high sales of cosmetic procedures including CoolSculpting®, neurotoxins, and dermal fillers, and buoyed by high-value gift card purchases.

Average Order Values Holiday 2020

Higher November Revenues

Some of the other overall trends mirrored by aesthetics stores include strong November revenues, and higher conversion rates. In 2020, November revenues were twice the December revenues. This is partly attributed to Cyber Monday which contributed 43% of all Cyber Weekend revenues—the highest single-revenue day of the season—falling in November, whereas in 2019 it fell in December.

But there were also higher revenues in the first three weeks of November, partly propelled by virtual events. As events in 2020 shifted from in-office events to virtual events, event revenues have ballooned when paired with convenient online purchasing offered pre-event, during the event, and post-event for a period of time. These virtual events helped push November revenues beyond typical levels.

Popular Shopping Days 2020 Holiday Season

Higher Conversions

Higher conversion rates by mobile users, and also by visitors coming to the stores from social media sites, contributed to higher average conversion rates. In those stores that ran 12 Days of Christmas social media campaigns in December, the number of visitors to the stores from social media—and the conversion rates of those visitors—increased when compared to social media visitors and conversion rates of last year and previous months in 2020.


Holiday Discounting for Aesthetics Practices 2020

If you think that successful selling over Black Friday or Cyber Monday has to include steep discounting, think again. Even though the average discount rate for U.S. merchants on Cyber Monday was 29 percent, according to Salesforce Inc.’s holiday shopping reports, the average Cyber Weekend discount for the top DermPRO stores was just 17 percent, and just 15 percent during the whole holiday shopping period.

Further, those stores that were the most successful across the entire 2-month holiday shopping period discounted even less, with 13 percent and 10 percent average discounts for Cyber Weekend and the Holiday Shopping period respectively. DermPRO’s typical client is a medical office with strong relationships with a loyal patient base, and generally offer modest discounts.

Download the 2020 Holiday Shopping Report and Infographic, and submit the simple form in the sidebar of this page to learn more about Ecommerce-Enabled Services from DermPRO.

How Aesthetics Practices Are Lighting Up E-Commerce Now

aesthetics practices ecommerce growth

E-commerce Revenues for Aesthetics Practices skyrocketed in the second quarter. How did so many practices manage to bring in 6-figure online revenues monthly, even while their offices were closed?

The short answer is this. They stayed in touch and stayed connected with their patients throughout the pandemic. They offered relevant and thoughtful resources, information, and offers, with online ordering and appropriate fulfillment options. Thanks to quick responses by many of the professional skin care manufacturers and by DermPRO, hundreds of aesthetics practices’ online stores did some rapid adjustments to be able to give their patients what they needed during these unprecedented times.

The Industry-Wide Trend

We couldn’t help but notice widespread news about the growth of e-commerce in all industries, and particularly in the beauty industry. As WWD has reported, there has been a shift in the industry. L’Oreal’s chief digital officer “says that in late May alone, e-commerce sales grew 143 percent in the U.S.” As the preferred provider of e-commerce store services to SkinCeuticals Customers, DermPRO has observed the same phenomenon in our customers’ stores.

Beauty E-commerce Will Evolve Over the Next Year

Consensus appears to be that “the migration to e-commerce will be permanent,” with the majority of folks maintaining the online purchasing habits that they formed during the crisis. This permanent shift makes it ever more important for aesthetics providers to get online now, so as not to get left behind by the leaders who are serving their patients with convenient online options for everything from virtual events to social commerce, all leveraging e-commerce.

The Key Trends

As the demand for shopping online has increased, the number of aesthetics practices entering into the world of e-commerce has accelerated, giving DermPRO more and more data that helps us analyze trends in the industry. Given that the entire second quarter has seen unprecedented growth in online purchasing, we thought we’d share some of those exciting trends.

Aesthetics Practices Online Revenue Data

With over seven years of aesthetics e-commerce data that we’ve peered at from every angle, not much surprises us. But April, May and June blew us away.

  • Highest Revenues Getting Higher
    When we look at the stores with the highest revenues each month, those monthly highs are increasing. We have always seen outliers who were holding an event or running a very special offer. But the steady climb of the highest revenues is something that we’ve seen throughout 2020. Often the online purchasing slows a bit during summer months, so with the online sales for the top twenty online stores being $903,100, that was a June record.
  • New Stores Are Launching With a Splash
    In the past, we’ve seen new stores take six months or more to build up engagement, while their patients get exposed to the idea of buying their non-invasive procedures and skincare products from the practice’s new online store. Not so for the wave of new stores we built this past quarter. Many of the top-earning stores in May and June were brand new stores. Six of the top ten stores were stores that had been open for five months or less, and four of those had been open one month or less!
  • Anyone Can Do It
    Across all of our stores, many practices that have seen inconsistent results are now starting to see steady online revenues. The top fifty stores in June averaged $22,750 online, so we’re no longer seeing a few really strong performances by event-holders and lukewarm results from others. Everyone who puts an effort into marketing, merchandising, and promoting their online stores can see a return on that effort.

How Did They Do It?

Here are some of the most effective strategies for aesthetics practices looking to leverage online selling during this time.

  • Email communication has become a lifeline between your practice and your patients. Adjust your messaging to be sensitive to the situation while consistently reminding your patients about the availability of online purchasing options.
  • Virtual events—from Patient Appreciation Days to Virtual Open House Events— were some of the largest drivers of the top performers in May and June. The top sellers? Gift Cards and BOTOX®. One store sold over $100k of BOTOX® online in May by discounting it just 5% during their event.
  • Not surprisingly, product replenishment has been a significant factor in e-commerce activity. Sunscreen has done particularly well. You should have automatically triggered emails configured to remind your patients to replenish their previous purchases at the appropriate delays after purchases.
  • Don’t forget your VIP Members! While there has been some drop-off of memberships during the pandemic, some practices have actually increased the number of members by promoting special member benefits. These are your loyal patients, and they will remain loyal if you make them feel special. Priority scheduling upon the practice reopening, free shipping, free virtual consults just for members, and other exclusive perks for members have helped several practices retain members even while the office has been closed.

If you’re an aesthetics practice wanting to start selling online, or you already have an online store but are looking for ways to improve your results, contact DermPRO, the gold standard in aesthetics e-commerce.

Submit the form on this page or drop us a line at to contact DermPRO and learn more.

Optimizing Conversion of Aesthetics Promotions With Online Purchasing

Online spend per session by hour of the day

Getting the most out of aesthetics promotions

Most of DermPRO’s customers that have great results with their online stores typically use the stores in conjunction with monthly promotions and/or targeted promotions that are emailed to their patients. Historically, these emails are sent on certain days of the month and during hours of operation, typically around 10 to 11 am. This tradition reflects the desire to have someone in the office available to answer phones and questions, and hopefully convert opportunities related to the promotions.

Online spend per session by hourView the full-size Infographic: Online Spend Per Session by Hour of the Day

With online stores being leveraged, we can see how the data tells a story about shifting behaviors and the results of online shopping. The data shows that traffic is highest to the website and online store during the office hours—represented by the blue line of sessions—reflecting that a lot of people visit the store when they receive the email campaign. This is expected, especially since these emails contain numerous calls to action linking the recipients to the website and online stores.

Turning our attention to the purchasing data, the red line represents actual spend, and the yellow line represents the revenue per session. These lines clearly show that both the online revenue and revenue per session are significantly higher when the office is closed.* This pattern mirrors the general trends of the busiest times for online shopping—which is typically in the late evening—and shows how an office can take advantage of converting when consumers are most likely to make purchases online by offering an online purchase option.

*Data during the midnight hour incorporates membership payments that are often scheduled to trigger at midnight. This accounts for the blip in revenue per session at the midnight hour, since those purchases are not correlated to actual online traffic.

When do aesthetics purchasers buy online?

Online Aesthetics Sales by Hour of the Day

Online shopping has gone from non-existent to ubiquitous in a matter of a few decades. Eight out of ten US consumers with internet access have bought something online, and over 62 percent shop online at least once a month (Episerver, 2019). How are aesthetics practices participating in this trend?

By employing ecommerce, top aesthetics practices are able to extend their hours of operation to service their patients 24×7, and alleviate the reliance on costly and inconvenient engagement methods like phone calls.

Aesthetics Online Sales by HourView the full-size Infographic: When do Aesthetics Shoppers Buy Online

Peak Online Shopping Hours

At DermPRO, we are always interested in how the activity on aesthetics practices’ online stores compares to overall ecommerce activity. Having seen multiple statistics indicating that the peak online shopping hour is 8:00 pm to 9:00 pm, DermPRO decided to take a look at our top stores to see how aesthetics practices’ stores compared.

We know that many of our clients have strong online purchase activity throughout the day while their offices are open. We also have lots of Google Analytics and ecommerce data telling us when there is traffic on the stores, and when that traffic converts, i.e. when purchases are made.

Not surprisingly, in 2019, the peak shopping hour on DermPRO’s top 10 stores was 8:00 pm to 9:00 pm as well, with heavy purchase activity throughout the evening hours. In fact, those stores generated over $50K per month on average with 59% of orders placed at times when the office was closed – after hours, weekends and holidays.

Putting It All Together

Triangulating our data, we also know that the highest converting source of traffic to the stores is email. We checked the email stats, which tell us that a high percentage of email opens and clicks are happening in the evening and night hours. Patients are reading the emails and clicking through to the online stores in the evening.

Don’t miss out on DermPRO’s continued explorations and analyses of online shopping behaviors. Sign up for DermPRO News & Information today, or complete the Demo Request form on the sidebar.

What do aesthetics practices sell online?

What are people buying online

Many practices come to DermPRO wanting an online store where they can sell professional skin care products.

They don’t realize that their patients want to purchase EVERYTHING online. Let’s face it… All of us have become accustomed to the conveniences of ecommerce, whether it be for our groceries, hair color, or eyeglasses. Online purchasing for both products and services is a trend that is rapidly overtaking the aesthetics industry, and one that offers patients many conveniences that fit their lifestyles and habits.

Since our beginnings seven years ago, DermPRO has always included services on our stores, and BOTOX® Treatments have steadfastly held the number one spot as the highest single revenue-generating product or service, across all DermPRO stores.

Take a look at our infographic to see what else aesthetics shoppers are purchasing online.

What Aesthetics Shoppers Buy Online InfographicsView the full-size Infographic: What Aesthetics Shoppers Buy Online

Many aesthetics practices are using their online stores for monthly promotions, events, memberships, and holiday sales, mirroring their in-office purchases. Online stores focusing on products only are missing an opportunity to use their stores for greater patient engagement and satisfaction.

*The data in this infographic is pulled from the top 15 DermPRO-hosted stores.

Submit the form on this page to contact DermPRO and learn more about ecommerce for aesthetics practices.

Aesthetics Practices Clean Up Over Cyber Weekend

Holiday 2019 Online Shopping Results DermPRO

Holiday Shopping Report 2019 Online Revenues for Aesthetics Practices

Every year we hear that Cyber Weekend was the biggest weekend in US online shopping history… Well, this year is no different. As predicted, Cyber Weekend sales eclipsed last year’s results, and set the stage for record-breaking overall holiday shopping revenues.

According to multiple sources such as Adobe Analytics, Black Friday online sales hit a record of $5.4 billion, up 22.3 percent from a year ago, while Cyber Monday shoppers spent a record $9.4 billion online, up 19.7 percent from a year ago.

Forbes reported that about 58 million people shopped online only, while 51 million shopped exclusively in stores. The another 65 million consumers shopped both online and in store, for a total of 174 million shoppers over Cyber Weekend.

While data for the top national retailers is readily available and fascinating, where does the aesthetics industry sit and how has ecommerce and the holiday shopping phenomenon impacted dermatologists, cosmetic surgeons and other aesthetics providers?

Average Online Revenue for Aesthetics Stores

The Aesthetics Shopping Report from DermPRO

With 7 years as the top ecommerce provider for aesthetics practices—hosting stores for hundreds of dermatology and plastic surgery practices and medical spas in 43 states—DermPRO is uniquely positioned with insights into what’s happening in online sales in the aesthetics industry. DermPRO’s Holiday Shopping Report and Infographic offers a rare view into real results from real aesthetics practices.

We looked at data for Cyber Weekend—Black Friday (November 29th) through Cyber Monday (December 2nd)—and Cyber Week (November 29th thru December 6th). Since many of our stores ran 12 Days of Christmas promotions throughout December, we also looked at the entire holiday shopping period from Black Friday through December 24th.

Many DermPRO-hosted stores running Cyber Weekend and holiday promotions bring in 30-40 percent of their annual online revenue during the last 5 weeks of the year, depending on several factors such as when they run their big Open House Events and how aggressively they promote during Cyber Weekend.

This year, the top 20 revenue-producing stores over the holiday shopping period averaged 35 percent of their total annual online revenues. While Cosmetic Services are the highest segment for revenues overall on DermPRO stores, during the holiday shopping period, E-Gift Cards brought in almost as much as Cosmetic Services, and indeed e-gift cards are always some of the most popular holiday season sellers.

Average Order Value Over Cyber Weekend

Top Days and Times of Day

While Cyber Monday was the clear single-day winner—accounting for 40 percent of the Cyber Weekend revenues—not surprisingly, Black Friday was the second highest day of the period. All of December was strong, though, thanks to an increased number of practices that ran 12 Days of Christmas promotions, keeping patients coming back throughout the month.

We looked at online revenues over the entire holiday shopping period. The top 10 stores averaged $84.8k in online sales for the period. The average revenues of the top 20 stores was not far behind, at $58.7k. The highest online revenues for a single store during the period was $163k, with $160.7k of that coming over Cyber Weekend.

Mirroring the results from Adobe’s report, Cyber Monday got a huge boost from late night shoppers. While Adobe reported that nearly a third of Cyber Monday’s total revenue came between 10 p.m. and 2 a.m., DermPRO found similar results with 9 p.m. being the most popular shopping hour by a landslide. Given that most medical offices were open that day, it may surprise you that so many purchases came in at 9 p.m. But the data shows that the online orders accelerated as the Cyber Weekend specials came to a close.

Aesthetics Discounting Was Modest Compared to Commercial Averages


If you think that successful selling over Black Friday or Cyber Monday has to include deep discounting, think again. According to’s holiday shopping reports, average discounting reached 31 percent on Cyber Monday, with some segments discounting as much as 45 percent.

However, on DermPRO stores, the average Cyber Weekend discount was just 17 percent, and just 15 percent during the whole period from Black Friday to December 23rd. DermPRO’s clients are primarily respected physicians who have strong relationships with their patients, and are generally not high discounters.

What Did They Buy?

Even though discounting was modest, higher discounts did correlate to larger AOVs (average order values). AOVs were highest during Cyber Weekend when the discounting was also highest, averaging $357.18 for all DermPRO stores. Many individual stores carried $500+ Average Order Values, thanks to popular e-gift card promotions and higher-priced treatments that were specially priced for the weekend. AOVs decreased slightly when you look at the entire Cyber Week ($342.27) or the entire Holiday Shopping period ($310.08).

This year, patients purchased gifts for their loved ones and themselves, spending big on e-gift cards, BOTOX® treatments, Laser Hair Removal, and memberships & special treatment packages. The top selling procedure by revenue was BOTOX®. Taken together with other neurotoxin treatments, Neurotoxins captured 11 percent of the total revenues for the weekend. The 2nd place aesthetic service was Laser Hair Removal, accounting for around 5 percent of the weekend’s revenues. 25 percent of all Cyber Weekend revenues came from E-Gift Cards.

While product sales were spread across many different products and brands, there were some stand-out products, including TNS Essential Serum® and SkinCeuticals® CE Ferulic. The top brand by units of products sold was EltaMD.

Sales Drivers to Aesthetics Stores

What Drove Traffic to the Stores?

According to Practical Ecommerce, paid search ranked highest for driving revenue, representing a 24.4-percent share of sales, followed by direct traffic at 21.2 percent, and organic search at 18.8 percent. Bringing up the rear were email driving 16.8 percent (up 9 percent over 2018) and social media with only a 2.6-percent share.

Curious about how patients ended up on the aesthetics online stores? Since DermPRO stores generally see less traffic from paid search and more direct traffic from the practice’s main website and from emails, the sales drivers were quite different from the drivers for the large commercial sites.

By far the largest source of traffic to the aesthetics stores over Cyber Weekend was email. Well-constructed emails containing direct “SHOP NOW” links to each special are the clear top drivers of both traffic and conversions on the aesthetics stores, accounting for as much as 80 percent of the Cyber Weekend store traffic for some practices.

For the top 20 stores, email drove an average of 56 percent of the traffic, followed by direct traffic accounting for an average of 21 percent of the traffic, followed by organic search and referrals, each at 10 percent. Ecommerce conversions (the percentage of store visitors who make a purchase) are highest from the email-sourced visitors.

Learn more about Ecommerce-Enabled Services from DermPRO by submitting the simple form in the sidebar of this page.

Your Plan for Cosmetic Services Success in 2019

cosmetic services success in 2019

Why Ecommerce is a Must-Do for your Aesthetics Practice in 2019

If you are an aesthetics provider, you know that marketing your cosmetic services is necessary to maintaining a successful practice.

The aesthetic services space is getting more and more competitive. Fortunately, there are some well-understood activities you can do to help you keep your patients loyal and grow your patient base. These forms of marketing are some of the most popular programs that aesthetics practices are getting really good at, and I’ll bet you’re doing some or all of these…

  • Regular email marketing to keep in touch with patients.
  • Periodic Open House events or other in-office events to bring people in and get them excited about new treatments.
  • Social media posting, whether you have someone in the office who dabbles in social media, or you’re paying a third party to help you ensure your social media postings are consistent and professional looking.
  • Membership or VIP program that offers your most loyal patients a sense of specialness and gives them perks and discounts in exchange for their continued loyalty.

Measuring and Improving Results of Cosmetic Services Marketing in 2019

If you’ve been doing some or all of these types of marketing programs, “Congratulations!” In order to maintain your competitiveness into 2019, you’ll need to assess the results of your marketing programs, but also account for changes and developments in the industry and in consumer behavior.

Understanding your patients’ activities and tracking their actions are important steps to help you decide whether to continue investing in these programs. How are email opens and clicks, or social likes and follows impacting in-office activity or translating into sales? Are your emails leading to sales? Are your social followers becoming patients?

Where Does Ecommerce Come In?

There is one thing that can help you both measure and improve your results from just about all of your other marketing programs, including email marketing, events, memberships, and social media: ECOMMERCE.

Consider how ecommerce can help you track and derive better results and more revenue from each part of your marketing plan.

  • Emails. Shop Now buttons in your emails enable your subscribers to purchase promoted products and services on their own time.
  • Events. When you have patients who can’t make it in person to your Open House events, enhancing your event with online purchasing can seriously impact your event revenues.
  • Social Media. The new Social Commerce features of Facebook, Instagram, and Pinterest allow you to leverage an online store to help you rise above your competitors and stand out in the crowded social media landscape.
  • Memberships and VIP programs. Leverage an online store to configure, manage, and market your Membership program, making it infinitely more user friendly for both your patients and your staff.

The shift to increased online shopping continued to gain momentum in 2018 as it had in previous years. Indeed in 6 years of building and managing online stores for dermatologists and plastic surgeons, DermPRO has witnessed a significant increase in online purchases of both skincare products and cosmetic services across our clients’ stores. How are the most successful aesthetics practices using their online stores to get a competitive edge? Here are some tips.

email with ecommerce link

Email Marketing

What happens when your patient reads an e-blast from your office at 8 or 9 PM after eating dinner and settling in to read and respond to personal emails? A recent study showed that peak online shopping time is 8 PM, so if your email invites the reader to Shop Now or Buy Now, you might imagine the patient clicking through and making an impulse purchase if your email leads to an online store.

Forcing your patient to wait until Monday morning when your office is open will result in lost opportunity to capture the patient’s attention here and now. Having a specials page with purchasable items or a full online store where your promoted items can be purchased will help you convert your email readers into buyers and improve the results of your email marketing efforts.

Of course open and click data from your email campaigns is very important, but when you can see ecommerce data as well, you know you’re doing something right. Correlating your emails to revenues enables you to understand what’s working and what isn’t, and helps you target your patients with even more personalized offers. Read Tips for Increasing the Effectiveness of Your Emails to learn more.

In-Office Events

event email with ecommerce

Do you hold in-office events such as an Open House, Anniversary Event, or Girl’s Night Out? The powerful combination of online event promotions before your event and online sales during your event can help you take your events to the next level. Email and social marketing for your event will elevate your event visibility and attractiveness, but the real fun begins when you can make your event specials available for online purchase. This enables revenue capture from those customers who are unable to physically attend.

We have a large number of clients who consistently bring in six-digit online revenues during their in-office events, thanks to online availability of event specials. “We are so happy with the online sales results from our Girls’ Night Out event, and truly believe it helped to ease some of the congestion of bodies in the practice. People who couldn’t make it were still able to take advantage of the special pricing,” said one practice manager. Taking it one step further, implementing intelligent follow-up emails to the online purchasers will keep them engaged with the practice and coming back for more.

Social Media and Social Commerce

product tagging in social media posts

Is your social media presence driving revenue to your business, or just readership? How do you know? Instagram has 1 billion monthly users, but you need a way to get their attention. The only way to get any kind of links in your Instagram posts without paying for ads is by enabling product tagging/shopping with an online store. Today’s Product Tagging, Shoppable Posts, and Buyable Pins leverage ecommerce to boost your social presence and drive revenue to your practice. Read Drive Business to Your Practice through Social Media to learn more.

Memberships and VIP programs

Memberships are very trendy now, but managing these programs can be a challenge for your office staff. Leveraging an online store helps you implement professional, patient-friendly and successful membership programs. Some of the most attractive benefits of online-enabled memberships include:

  • Automated billing of monthly or annual membership payments through your online store
  • Automatic online member discounts on products and treatments
  • Additional benefits like free shipping on online orders
  • Attractive Membership landing page on your store
  • Special VIP pricing for sale items
  • Store banners and promotional blocks for your Membership
  • Custom transactional emails for communications with members about benefits
  • Member-Only Specials and Integrated Loyalty Program benefits online

If you want to grow the number of members in your membership and VIP programs, leveraging ecommerce to configure, sell, manage, and market your membership program is a must. Read Memberships Are Not Just for Medspas Any More to learn more.

Find out more about how DermPRO can build your online store and help you build ecommerce into your marketing plan. We provide a full set of services to complement your online store drive results, including email marketing, event marketing, social media marketing, and membership program marketing. Contact us for more information by filling out the demo request in the sidebar.

Driving Business to Your Practice through Social Media

social commerce for aesthetics practices

The Evolution of Social Commerce

Social Commerce
Most people know that social media can help your business connect with customers, improve your search engine results, and expand awareness of your brand. But you may not be aware that social media is evolving rapidly, with new features being rolled out at a mind-blowing pace—features that blur the line between social media and ecommerce. A successful social media strategy requires more than just simple posting.

With 87% of customers saying that social media helps them decide what to buy [from MarketingProfs’ Social Media as the New E-Commerce Platform Infographic], any business selling products or services can’t afford not to take social media, and social commerce, seriously. Over the past couple of years, social media has become more than a place where people find guidance and inspiration for what to buy, but a place where they actually launch their shopping.

The best way to realize a return on investment in social media and see a positive impact on your practice is to take advantage of the latest interactive and commerce-friendly features that are available today. The foundation of your success is an ecommerce site that is the engine making all of these features work, to which you are directing your social audience.

Wikipedia offers a definition of social commerce as the use of social networks in the context of e-commerce transactions. While some define it much more narrowly as the ability to purchase from a company within the native social media experience, most consider social commerce in the broader sense, referring to the general concept of online media that supports social interaction and engagement with a brand, incentivizes customers to interact on a website and talk about a brand, and offers customers tools to research, compare, obtain social proof, and ultimately purchase online.

Social Media has become a gateway to ecommerce.

social media shopping
As social media has evolved, the way marketers are using social media is changing right along with it. With the top social media platforms each offering their own version of “buy it” buttons, shoppable posts, product tagging and pricing, and more, “the days of brands using social platforms for only top-of-the-funnel hype are long gone,” says business intelligence and research firm, Gartner L2. “Every new feature brings another layer of commerce capability to the grid,” driving the transition of social platforms into powerful tools that facilitate transactions with a swipe, click or tap.

How does social media shopping work?


product tagging in social media posts
With the bulk of the social media market share—representing over 2 billion monthly active users—Facebook dominates as a source of social traffic and sales. The social media behemoth constantly reinvents its commerce-related features, upping the ante with new and improved features seemingly every other week. Facebook offers on-page shops, product tagging in posts, and enhanced advertising features that help you target shoppers with precision.

You can build a Facebook shop that more-or-less mirrors your online store, with categorized products and services that have add to cart buttons that take the user directly to your online store for purchasing. Product tagging offers even more flexible and creative ways to drive organic product discovery, allowing products to be tagged in any of your posts. When you tag products in your posts, the post will display “Products Shown” or “Featured Products” depending on whether you’re on a desktop or using the Facebook mobile app. A simple tap on the product shows product information and pricing, and takes the user to the product or service on your online store.

With the highest conversion rate for all social media ecommerce traffic, it’s no wonder brands large and small are using Facebook to organically connect their social audiences with ecommerce.


Instagram shoppable sposts
Instagram is the fastest growing social media platform today, representing a huge opportunity for you to drive your audience to your online store’s products and services. Until recently, only certain brands and those willing to shell out budget for advertising had the ability to directly link to their website or online store from Instagram posts. However, the roll out of Instagram shopping, shoppable posts, and Instagram Stories has quickly moved Instagram into the top position as the hottest social platform for commerce.

Instagram shop Kybella post Warning: You can’t just insert a link in your standard Instagram post caption. Such links are not clickable and will go nowhere. However, with an integrated product catalog through a Facebook Business Manager account, product tagging and shopping in Instagram become easy.

The shoppable Kybella Consultation post shown here was achieved with a linked product catalog in Facebook, which is generated from the practice’s online store from DermPRO. The shopping bag icon indicates that there’s something purchasable, and a simple tap on the image displays the price. Another tap takes the user to the Kybella Consultation on the Instagram shop where additional images and information are available, and one more tap leads to the purchase page on the practice’s DermPRO store.

Interesting Fact: Instagram leads in Average Order Value for social commerce at $65, followed by Pinterest at $60 and Facebook at $55.


Pinterest Rich Pin Features
Pinterest has always been an important social platform for ecommerce. The user base is smaller than Facebook’s but Pinterest serves more as a discovery and save tool than a social interaction tool, which makes it ideal for targeting buyers. In fact, 93% of active pinners say that they use Pinterest to plan for purchases.

Pinterest is a powerful vehicle for driving traffic to your online store and, more importantly, converting that traffic to sales. According to a study by social marketing company Piqora, each pin generates $0.78 in sales on average. Further, pins with a price—Rich Pins—have a 36% higher chance of being liked. The key to social commerce in Pinterest is Rich Pins.

Rich Pins show certain metadata right on the Pin itself, giving pinners a richer experience and increasing engagement. Rich Pins are dynamic and interactive, and in the case of the product pins you can do from your online store, they automatically update prices as they change in your store. Pinterest guidelines indicate that Rich Pins as well as properly formatted images will help your pins rank higher in Pinterest and be seen by a larger audience. The Volbella Rich Pin shown in the above image has over 6,500 impressions. If you’re going to do it, do it right!

A few tips for pulling it all together

  1. Plan ahead with a posting calendar. Posts should incorporate diverse topics of interest to your intended audience. Your social posts should focus on your audience and their needs.
  2. Do your hashtag homework. Define—and stick to—a hashtag strategy that will help you extend your reach and grow your fan base. Careful… Hashtag protocol is different for each social platform.
  3. Take the time to make high quality graphics. The importance of quality images can not be overstated. Quality images are not only going to attract more followers, but in the case of Pinterest, will increase the rank and impressions of your pins. Now more than ever, social posts are highly visual and require attractive graphics that will stand out from the crowd. Each social platform has its own guidelines for image sizing and design. DermPRO applies our professional graphics designs to ensure that your social posts are formatted properly for optimal viewing on each social media platform.
  4. Include interactive features and content that enable purchasing from a simple tap or click. By linking Instagram posts and stories, Facebook posts, and Pinterest Rich Pins to commerce-enabled pages where purchases can be made, you will establish direct connections between your social content and commerce.

Need help pulling it all together and enabling these powerful commerce-related social media features? Fill out the form in the sidebar of this page to learn more about how DermPRO can help.

Social Media for Dermatologists and Plastic Surgeons

Social media is increasingly essential to marketing success for any company today. Yet many aesthetics practices find themselves without the needed in-house resources for social media success, and are missing out on this important tool for growing their business. Marrying our aesthetics-industry-leading ecommerce services with the commerce-friendly features of social media, DermPRO is helping dermatologists and plastic surgeons extend their reach to audiences who might never have found them otherwise, and helping convert those audiences with interactive social content that makes purchasing easy.

Learn more about Social Media Posting services from DermPRO by submitting the simple form in the sidebar of this page.

Your Patients are Shopping Online

woman shopping online

Understanding Online Shopping Behaviors

woman shopping online

Kate, an average 54-year-old, is sitting comfortably on her sofa on a typical Friday evening, catching up on her emails on her iPad while watching a TV drama series on Netflix. One of the emails she reads is a promotional email from her dermatologist, offering a 4-day flash sale on dermal fillers. She has been contemplating having another Restylane® treatment, and this sale was just the incentive she needed to do it. Combined with the Reward Points she knows she will earn by purchasing online, she feels great about the good deal she’s getting. She clicks the Shop Now link in the email, and completes the purchase on the practice’s online store. While there, the cart shows a recommended sunscreen, also on sale, so she goes ahead an adds that to the purchase as well.

Oracle recently conducted a survey of US consumers, and published results in ONLINE OR IN-STORE? Exploring the shift in shopping behavior. Not surprisingly, the study found that ecommerce is growing, with all consumer demographic groups taking advantage of multiple shopping channels. The National Retail Federation predicts ecommerce will continue to grow at a rate of 8-12% every year.

Shopping Options

According to the study, “Consumers now use multiple channels to shop, including online shopping websites, mobile, social media and in-store—and they dip in and out of these channels at will.” Offering an omni-channel experience to customers helps small businesses stay relevant and competitive in a consumer-driven world. As an aesthetics provider, offering your patients the convenience of multiple channels for making purchases and engaging with your practice will help you retain your patients and increase the lifetime value of each patient.

Who Shops Online?

While a lot has been made in the media about the online habits of Millenials, the Oracle survey, which broke down results by generation, found that Baby Boomers—those who are currently age 54 to 72—are the consumers with the highest percentage of weekly online-only shoppers compared to other generations. This is consistent with other studies, such as the State of the User Experience report from Limelight Networks, a content delivery specialist, which found that 50% of those aged 52 to 70 spend at least 11 hours a week online, compared with 42% of millennials.

According to Forbes, “A lot of that online time is spent spending. One in four people aged 55 and older shop online, according to a report by BI Intelligence, a research service from Business Insider.”

Another factor in online shopping is income. Those with income over $100,000 represent the highest percentage of weekly online-only shoppers compared to lower income consumers. “Higher earners tend to shop online more often and are likely to be less cautious about shopping for non-essential items,” the Oracle study found.

Impulse Buying

People who shop both online and in-store weekly overwhelmingly do more impulse buying. “It’s no real surprise that those who frequent both channels – and likely enjoy shopping more in general – are most open to making impulse buys.” What is impulse buying? It’s the buying of goods without planning to do so in advance, resulting from whim or impulse. Psychologists explain that this behavior generally stems from a fear of missing out, as well as loving a “good deal.”

online shopping treatment on sale

With targeted and personalized email messages to your patients, you can make it easy for those who are inclined to shop online to enjoy the benefits of buying when it’s convenient for them, whether it is a planned purchase of a product or treatment that they have been wanting to get, or an impulse purchase due to a deal they just couldn’t pass up.

Find out how ecommerce can help you cater to your patients’ shopping habits, and increase your revenues today.

Complete the Demo Request form on this page to learn more.

Memberships Are Not Just for Medspas Any More

memberships for dermatologists

Why are so many aesthetics practices, including dermatologists and plastic surgeons, embracing memberships as a marketing strategy today?

Benefits to the Patient and the Practice

Aesthetics Memberships and clubs allow your patients to fit their ideal cosmetic treatments and skincare products into a fixed monthly budget, which increases patient loyalty as well as your revenues. An aesthetics membership program creates better results for your patients because they are receiving regular treatments, and better results for your business because you have regular revenues from repeat customers. In short, skincare memberships can transform your practice with many benefits including increased visits per patient annually, increased revenue per patient annually, and higher patient satisfaction.

Memberships are growing in popularity in part due to the many benefits they offer the patient, for example:
•   Convenience for the patient who is looking for the skincare and beauty benefits that come from regular treatments
•   Savings for the patient compared to purchasing the products and services individually
•   Helps the patient to maintain a regimen with the convenience of one low monthly payment that they can fit into their budget.
•   Programs that include exclusive member benefits and member-only specials can make the patient feel appreciated and special.

Aesthetics Memberships online banner

Memberships are a win for your practice and a win for your patients, with proven impact on both patient satisfaction and spending.

Tips for Making It Work

If you’re ready to dive in to memberships, there are a few things you should consider.

Articulate the Savings

Make sure the membership offers a quantifiable savings that you can articulate to your patient. Most patients will want to realize savings immediately, so a monthly fee that is lower than whatever service the patient can receive in the first month is a great start.

Offer a Variety of Plans

Successful programs usually offer multiple membership plans so there is a plan for every budget. Having more expensive plans makes less expensive plans more appealing, so a stepped plan (i.e. gold, platinum, and diamond) can work well. A powerful strategy is to offer targeted plans that provide attractive benefits for each patient type and interest. For example, a membership for BOTOX® savings, a membership for monthly HydraFacials®, another membership for regular chemical peels, etc. A great example is what top cosmetic dermatologist Dr. Eugene Nowak has implemented at Nowak Aesthetics in San Diego.

Don’t Forget to Market the Program

When it comes to marketing your memberships, you’ll want to utilize professionally designed banners and landing pages on your website and email communications to members. If you have an online store, you can not only market and sell the memberships online and automate the monthly payments, but you can ensure your members receive their member benefits online, including discounting and free shipping for members.

aesthetics membership landing page

DermPRO helps our clients by leveraging the online store to implement professional, patient-friendly and successful membership programs. We offer a variety of features that practices may select from, including:
•   Online member discounts on products and treatments
•   Additional benefits like free shipping on all orders
•   Membership landing page
•   Ongoing member group management and pricing adjustments for sale items as needed
•   A banner promoting your Membership on your store
•   Blurb about Memberships in your monthly promotional email
•   Custom email series for communications with members
•   Remarketing email series to promote your memberships to your patients
•   Collateral pieces to promote your memberships in-office and via shipping inserts
•   Member-Only Specials
•   Integrated Loyalty Program
•   Customer Segmentation Analysis with invitation to key customers

Find out more about how DermPRO can build your online store and configure, manage, and market a membership program for your practice. Memberships are a growing trend right now, and we have some exciting packages available for promoting and marketing memberships. Contact us for more information by filling out the demo request in the sidebar.